Heart2Help Privacy Statement

Scope
This Privacy Statement applies to the Heart2Help website and any associated digital platforms managed by Heart2Help.

Personal Information
Heart2Help may collect personal information you choose to provide, such as your name, email address, or other contact details. We may also collect general information about how users browse our site. We do not attempt to identify individual users unless required by law—for example, in the event of an investigation where a law enforcement agency may exercise a warrant to inspect server logs.

Use of Information
We only use your personal information for the purposes for which it was provided. We will never sell or share your information with other organisations unless:

  • it is necessary to deliver a service or activity you have requested or registered for;

  • it is required or authorised by law; or

  • it is needed to prevent or lessen a serious and imminent threat to someone’s health or safety.

We may analyse non-identifiable website data to improve user experience and functionality. Our website may use cookies to support basic features. You can adjust your browser settings to block or notify you about cookies—please note this may affect some website functionality.

Your Choices
You have the right to access any personal information we hold about you. You may also request corrections or ask for your information to be deleted. To protect your privacy, we may ask for proof of identity before fulfilling such requests. You may also opt out of receiving any further contact from us at any time.

Important Information
Heart2Help complies with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).

Contact Us
If you have any questions, concerns, or suggestions about privacy, please get in touch:
Email: info@heart2help.au

Heart2Help Privacy Collection Statement

By providing your personal information or completing this form, you are sharing personal information with Heart2Help.

We collect this information to support the delivery and management of our programs, projects, and operations. This includes communicating with you about our news, events, services, volunteer opportunities, and community initiatives.

If you choose not to provide your personal information, we may be unable to contact you, process donations, register your participation, or keep you informed about our work.

Your personal information will only be accessed by authorised Heart2Help staff, volunteers, and contractors involved in our operations. It will not be shared with any third parties without your consent, unless required by law.

For more information, including how to access or correct your personal information, or how to make a complaint regarding a breach of the Australian Privacy Principles, please refer to our full Privacy Policy.

Heart2Help – Terms and Conditions

1. Acceptance of Terms
By accessing or using the Heart2Help website, registering for our programs, donating, or engaging with our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Use of Website and Content
All content provided on this website, including text, images, program materials, and branding, is owned or licensed by Heart2Help. It may not be reproduced or used for commercial purposes without written permission.
You agree to use the website lawfully and not to engage in any activity that disrupts or interferes with its operation.

3. Donations and Payments
Heart2Help accepts voluntary donations to support our community programs. All donations are non-refundable unless otherwise required by law or stated in a campaign-specific policy.
Heart2Help uses secure third-party payment systems but is not responsible for any breaches outside our control.

4. Participation in Programs or Events
By registering for a Heart2Help activity, event, or program, you agree to follow the guidelines provided by our staff and volunteers.
Participants under 18 must have parental or guardian consent. We reserve the right to refuse or withdraw participation where safety, behavioural, or legal concerns arise.

5. Privacy and Data
We collect and store personal information only for the purposes of running our programs, contacting you, processing donations, and improving our services. See our Privacy Policy for more details on how we manage your data.

6. Third-party Links
Our website may contain links to external websites or services. Heart2Help is not responsible for the content or privacy practices of those third-party sites.

7. Limitation of Liability
Heart2Help takes reasonable care in the operation of this website and the delivery of its services. However, we do not guarantee it will always be error-free or uninterrupted. We are not liable for any loss or damage resulting from the use or inability to use our website, services, or materials.

8. Changes to Terms
Heart2Help reserves the right to update these Terms and Conditions at any time. Continued use of our website or services after changes have been posted constitutes your acceptance of those changes.

9. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising in relation to these terms shall be resolved under Australian law.

10. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Email: info@heart2help.au

Heart2Help – Website Terms of Use

By accessing this website, you agree to comply with the following Terms of Use. If you do not agree, please do not use the site.

  1. Use of Website
    You agree to use this website only for lawful, personal, and non-commercial purposes. You must not misuse, disrupt, or attempt to interfere with the site’s functionality.

  2. Intellectual Property
    All content—including text, images, logos, videos, and downloadable resources—is the property of Heart2Help unless otherwise stated. You may not copy, reproduce, or use this content without permission.

  3. User Content
    If you post or upload content to our site (e.g., feedback or photos), you grant Heart2Help a non-exclusive license to use it for promotional or operational purposes, unless you specify otherwise in writing.

  4. Links to Other Sites
    This site may contain links to third-party websites. Heart2Help is not responsible for their content or privacy practices.

  5. Limitation of Liability
    Heart2Help makes no warranties about the site’s availability, accuracy, or security. We are not liable for any loss or damage resulting from use of the site.

  6. Changes to Terms
    These Terms of Use may be updated at any time. Continued use of the site means you accept the current version.

  7. Contact
    Questions about these Terms of Use can be directed to:
    Email: info@heart2help.au